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Quality Management Training Course

Quality Management Training

This course is a study of how organizational leaders create an environment conducive to high levels of employee self-motivation, quality and productivity.

Emphasis is placed on process and systems thinking. Actual case situations, experiences, and applications from current events are used to illustrate the application of course content.

The intent is to provide students with profound knowledge, understanding and leadership practices which are essential for establishing and continually improving organizational effectiveness through the prevention and solution of workplace problems.

Course Goals:

  • Understand what productivity is and the role it plays as a leading economic indicator.
  • Demonstrate awareness of counter-productive work performance as a function of the organizational "system".
  • Have a clear understanding of the relationship between quality, productivity & competitive position.
  • Learn a "work improvement system" and to place it in context with other leadership strategies.
  • Know the benefits of process and systems thinking as a leadership tool.
  • Be aware that understanding variation helps in understanding processes.
  • Understand the purpose and value of control charts in decision making.
  • Demonstrate identifying and using statistical tools as part of a continual improvement strategy.